Treating Customers Fairly

We have adopted the TCF (Treating Customers Fairly) principle thus recognising that fair treatment of our customers is about adding value to the service we offer by aiming to:

  • Protect the interests of our customers at each stage of their journey cycle, from first call right through to after sales service and complaint management
  • Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement

Environmental Responsibility

  • Working towards 'paperless office' – EDI, BACS, PDF invoices, email replacing fax transmissions
  • Route planning efficiency
  • Large glass stockholdings mean efficient logistics, saving fuel and travel costs
  • 100% reprocessing of waste glass

"National Windscreens includes windscreen recycling as part of its standard service at no extra cost"